CONSUMER’S RIGHT TO UNILATERAL TERMINATION

You can rescind the contract unilaterally within 14 days without stating reasons.

In order to exercise the right to unilateral termination of this Contract, you have to inform us of your decision on unilateral termination before expiry of the deadline, by unambiguous statement sent by mail or e-mail, stating your name and surname, address, phone number and e-mail address and the contract or order you are rescinding. You can use the attached unilateral termination form.

The deadline for unilateral termination is 14 (fourteen) days as of the day when the goods which are the subject matter of the contract were handed over into your possession or the possession of the third party you named in the order.

If you unilaterally rescind this contract, we shall refund the money we received from you, including the delivery costs if they were charged. The refund shall be made within 14 (fourteen) days as of the day the goods are returned to us or you deliver proof that you sent the goods back. Your obligation to return the goods shall be considered timely fulfilled if you send the goods back before the expiry of the 14 (fourteen)-day period.

You have to bear the direct costs of returning the goods.

You do not have the right to unilateral termination if the original packaging of the product has been in any way opened or damaged since such goods are not suitable for return due to health and sanitary reasons. In case the goods are damaged in such way, we are not obliged to accept the return of such goods.

You shall be liable for any reduction of the value of goods which result from handling of the goods, except for such which was necessary for establishing the nature, characteristics and functionality of the goods. In case of any reduction of the value of goods we are entitled to reduce the amount refunded.

You can fill out the unilateral termination form from our website electronically and send it to us. We shall send you the confirmation of receipt of the notice on unilateral termination per e-mail without delay.

Agreement termination form

 

Complaint contact: complaints@creogenshop.com

 

 
EU delivery time within 5 days
 
Rest of the world delivery within 14 days
 
Free worldwide delivery over 49,00 EUR
X